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If you don't see your question answered here send an email to usatailgaters@yahoo.com.
  1. How long does will it take for me to receive my order?

    The time that it takes for you to receive your order is dependent upon your specific order and the delivery selected. If you have non-customized order and selected overnight delivery you can expect the order within 3-5 days. All custom orders are on a case by case situation.

  2. What if I don’t receive my order in X amount of time?

    Once an order is placed, we will notify when the order is shipped. If you don’t receive the order within the delivery time stated in the email notification, please email usatailgaters@yahoo.com and provide your invoice number, name and phone number. We will track the product and notify you immediately.

  3. I forgot to put something in my order?

    We will do our best to accommodate any changes. However, once the information is provided on the order form and the product has been shipped the sale is final.

  4. I need to cancel my order?

    We will do our best to accommodate any cancellations. However, once the information is provided on the order form and the product has been shipped the sale is final.

  5. I have a comment or complaint. Who do I contact?

    If you have a comment or complaint, please email usatailgaters@yahoo.com. A USA TAILGATER, Inc. representative will respond to the comment or complaint.

  6. How will I know my order has been shipped?

    You will be notified via email when your order has been shipped.

  7. Why should I buy the BeerHandle?

    The BeerHandle is an amazing product that helps keep a beer (or soda) colder for a longer period of time. In addition, the attention it will draw is unbelievable.

  8. What if my order is wrong?

    If your order is wrong, please email usatailgaters@yahoo.com. We will immediately work to resolve the issue.

  9. Where do I send pictures of friends using the handle?

    Please mail the pictures to USA TAILGATERS, Inc., 12914 Klappa Lemont, IL 60439. You can also email digital pictures to usatailgaters@yahoo.com.

  10. What is your Privacy Policy?

    Here at Beerhandle, we value our customers and respect their privacy. We collect customer information in order to improve your shopping experience and to communicate with you about our products, services and promotions. We do not sell or rent the information you provide to us online to third parties. If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

  11. How secure is your site?

    At the current time, no part of our site uses cookies. We also do not accept credit card orders and therefore do not collect credit card numbers. If our security practicies change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you.

USA TAILGATERS, INC.
12914 Klappa
Lemont, IL 60439

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